Booking by link
Self-service appointment booking by link
The store can share a booking link with the customer. The customer picks the branch, the appointment type and an available time according to the business’s settings — and the appointment goes straight into the calendar.
The easiest appointment to lose is the one that never got booked
Booking by phone needs both sides free at the same moment — and that moment almost never arrives at a time that suits the store.
- · Customers call to book exactly when the store is busiest.
- · A missed call is sometimes an appointment booked somewhere else.
- · Whoever calls after closing time waits until tomorrow for an answer.
- · An appointment agreed by phone onto a sticky note does not always reach the diary.
How it works
- 01
Share the link
The business has a booking link of its own. Share it where customers already are — in a message, on the business profile or on your website.
- 02
The customer picks a branch
When the business has more than one branch, the customer chooses which one suits them.
- 03
Picks an appointment type
An eye exam, a contact-lens fitting or any other type — from the appointment types the business chose to offer on the link.
- 04
Picks an open time
Dates and times come from the real availability the business configured — working hours and the live calendar — not from a generic list.
- 05
The appointment lands in the calendar
The customer verifies their identity with a code, and the appointment lands directly in the store calendar — no call, no sticky note, no extra typing.
The customer books — the business stays in control
An open link is not an open diary. Everything the link offers is derived from the business’s settings, and any change to the settings is reflected on the link.
- · Availability windows derived from the working hours you set
- · Only the appointment types you chose to offer appear on the link
- · Separate settings per branch — hours, appointment types and availability
- · Availability follows the live calendar, so a slot that was taken is not offered again
One link for every branch
The same link serves every branch: the customer picks a branch at the start, and the appointment is attributed to that branch’s calendar. Each branch keeps its own availability and settings, and management sees the bookings in one picture.
Without exposing customer information
The public link shows only what booking requires: branches, appointment types and open slots. It exposes no diary contents, no other customers’ details and no clinical information of any kind — and the customer verifies their identity with a code before the booking completes.
FAQ
Can customers book appointments themselves?
Yes. The business shares a public booking link, and the customer picks a branch, an appointment type and an open time on their own — from their phone, with no phone call. What the link offers is up to you: the availability hours, the appointment types and each branch’s settings. The actual experience and options are determined by the store’s settings and the active modules.
Does the customer need to install an app?
No. The link opens in the phone’s browser — nothing to install, no complicated sign-up. The customer confirms their identity with a verification code as part of booking.
What happens after a customer books through the link?
The appointment lands directly in the store calendar, attributed to the chosen branch, and is visible to the team like any other appointment. Beyond that, customer messaging depends on the channels and modules the business has enabled, according to the active modules.
The actual experience and options are determined by the store’s settings and the active modules.
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